Great HealthWorks, a company located in Fort Lauderdale, FL, is seeking an IT Technical Services Technician I to join their team.
About the Company
Great HealthWorks offers a dynamic, fun, and entrepreneurial work environment with a focus on health and wellness. They offer a comprehensive benefits package, including medical, dental, vision, and telemedicine insurance, 401(k) with a company match, paid time off, and more.
About the Role
As an IT Technical Services Technician I, you will play a key role in resolving software and hardware issues for end users. You will troubleshoot problems, install applications, answer user questions, and document your work.
Responsibilities
- Resolve software and hardware issues in a timely manner to meet service level agreements (SLAs).
- Troubleshoot and resolve end-user issues through the ticketing system.
- Utilize local and remote troubleshooting skills to address client problems.
- Maintain a positive attitude while interacting with colleagues and clients.
- Install department-approved applications on computers.
- Answer phone calls from users experiencing technical difficulties or seeking guidance on software, email, or operating systems.
- Collaborate with colleagues to research and find solutions to problems efficiently.
- Document time and notes within each ticket as work progresses.
Qualifications
- High school diploma or equivalent.
- 0-1 years of experience in a customer-facing technical role.
- Knowledge of Windows OS, Mac OS, and Microsoft Office.
- Basic troubleshooting skills.
- Working knowledge of PC and software systems.
- Creativity, imagination, and the ability to multi-task.
- High stress tolerance and strong attention to detail.
- Bilingualism in Spanish is required.
Benefits
- Competitive salary and benefits package.
- Amazing opportunities for career progression.
- Dynamic, fun, and entrepreneurial work environment.
- Medical, dental, vision, and telemedicine insurance.
- 401(k) with a company match.
- Generous paid time off and paid holidays.
- Casual work environment.
To Apply
You can apply for this position through LinkedIn, ZipRecruiter, Glassdoor, Indeed, Adzuna, Monster, SimplyHired, or BeBee.
Great HealthWorks is an Equal Opportunity Employer. They value diversity and inclusion and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
