Join Clipboard Health as a Customer Support Agent

Why Clipboard Health Exists
Clipboard Health improves lives by enabling healthcare professionals to turn their extra time and ambition into career growth and financial opportunity. They do so with an app-based marketplace that healthcare facilities can access for professionals in on-demand shift bookings and talent acquisition. Their mission is to empower every healthcare professional to work flexibly while helping each healthcare facility meet its staffing needs.

About Clipboard Health
Clipboard Health is a fast-paced tech startup, immediately post-Series C, using both-sided network effects to drive disruption in the healthcare talent marketplace. Diversity and inclusion in a remote global team have put it at the top of YC’s featured lists, growing by over 20 times since January 2021. Why: With Clipboard Health, one will support more healthcare professionals and facilities to create better patient care. Want more info on working at Clipboard Health? Check out their Careers page.

About the Role
Clipboard Health is seeking customer-focused individuals to join their team as a Customer Support Agent. As a Customer Support Agent, resolve customer issues with active empathy while implementing quick solutions to answer phone calls and chat requests, be the first line of contact with customers ensuring the highest level of service. The ideal candidate should be a problem solver, resourceful, and someone who subscribes to the ideas of working independently in a fast-paced work environment.

Day-to-Day Responsibilities

Process customer contacts and provide quick solutions via the phone, chat, and email
Communicate with and collaborate on various levels with different departments
Investigate, research, and solve customer problems
Manage difficult customers politely yet professionally
Track and follow up on customer requests in good timing
Manage competing priorities
Delivering exceptional customer service and experience
Availability to work weekends
What Sets You Apart
Successful candidates for this role will be fast thinkers, articulate communicators, and deft handlers of tough situations – with compassion. They will take initiative in finding solutions and demonstrate a sincere curiosity.

Why Work at Clipboard Health?

Join a fast growing start-up that is changing tens of thousands of customers’ lives
Enjoy working remotely with occasional opportunities for face-to-face interaction with colleagues
Personal and professional development are provided with the opportunity for the acquisition of new skills as well as exploration of different business areas.

System Requirements

(NO CHROMEBOOKS, NO LINUX OS)
Minimum 20Mbps wired internet connection
CPU: Minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
RAM: Minimum 16GB or higher
Boot Drive: SSD
Wired headset
Quiet working environment
Steady power and internet

Application Process
Clipboard Health offers a dynamic fast-moving environment to those with a passion for Customer Support looking to truly make a difference in health care. Apply today and join them in their quest to change the face of health care through ingenious remote jobs.