Join Dorset HealthCare as Receptionist in Poole for Immediate Start Apply Now

Location
Poole, Dorset

Type
Permanent, Part-time – 15 hours per week (2 days, 08.30 to 5pm)

Salary (£)
£9,786 yearly

About Dorset HealthCare University NHS Foundation Trust
This team doesn’t just support patients, they build a welcoming first impression that keeps communities connected to care. Dorset HealthCare University NHS Foundation Trust delivers integrated health and wellbeing services to nearly 800,000 people. With 12 community hospitals and a strong mental health network, they’ve become a model for joined-up care across the UK. The Care Quality Commission has rated them Outstanding for a reason: they don’t just talk values, they live them daily. From frontline support roles to senior clinicians, everyone is empowered to bring their best to work in a supportive work environment.

Job details

Benefits

• Part-time flexibility ideal for work-life balance
• Immediate start jobs UK with consistent hours each week
• Join an inclusive and supportive admin team
• Develop strong experience in NHS reception and clerical work
• Access to career coaching and free training opportunities
• 27 days of leave, rising with length of service
• NHS pension and salary sacrifice schemes
• Discounts on shops, fitness, and travel
• Option to explore career growth in healthcare admin

Requirements

• NVQ Level 2 or equivalent in office admin
• IT knowledge such as Microsoft Office and RSA Level 2
• Excellent telephone and face-to-face communication
• Can stay calm under pressure and juggle priorities
• Previous experience in reception or customer service roles is a plus
• Comfortable working independently and in a busy setting
• Good grasp of written and spoken English for patient-facing work

Salary Details

The annual salary for this Band 2 role is £9,786 for 15 hours per week, aligned with the NHS Agenda for Change pay structure.

About the Role

This isn’t just about booking appointments. It’s about being that reassuring voice on the phone or that friendly face at the desk when someone walks in uncertain and needs help. You’ll work at Poole Healthcare Centre, part of a busy community service hub, and be part of the first point of contact for patients and families.

Your daily tasks will include fielding calls, handling letters and patient correspondence, downloading referrals, managing diaries, printing letters, giving out hearing batteries, and supporting the clinical team by keeping things smooth behind the scenes.

Sound simple? Not quite. You’ll juggle multiple streams of admin, think on your feet, and provide a key layer of support that lets the medical staff focus on care. This role is ideal if you’re looking to gain experience in UK job opportunities within the NHS and value a supportive work environment where you’re never just a number.

Key Responsibilities

• Cover front-of-house reception, welcoming patients and answering phones
• Schedule and rebook appointments with accuracy and empathy
• Download and process electronic referrals to help clinical flow
• Support the post and communication trail for hospital correspondence
• Provide efficient admin support to busy healthcare professionals
• Keep patient systems updated and ensure timely paperwork handling
• Offer batteries and other clinic resources directly to patients

Disclosure and Barring Service Check

This role requires an Enhanced DBS check. The Trust will assist with this process.

Certificate of Sponsorship

Applications from candidates that require current Skilled Worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Equal Opportunity Statement

The Trust is committed to creating an environment where everyone feels respected and valued. They welcome applicants from all backgrounds and encourage flexible ways of working to meet the diverse needs of their staff.

Employer Details

• Company Name: Dorset HealthCare University NHS Foundation Trust
• Address: Poole Healthcare Centre, Poole, Dorset
• Contact: dhc.wideningparticipation@nhs.net (for employability support)

Reference Number
152-C118.25

How To Apply
Don’t wait. If this feels like the right next step for you, apply today before the deadline on 31 July 2025 at 23:59. Let your admin skills shine in a role that truly matters.