Junior IT Service Desk Analyst Job with Sponsorship, Apply Now

Location
Newcastle upon Tyne, NE3 3HD

Type
Full Time | Permanent | 37.5 hours/week

Salary (£)
Competitive

About The Newcastle upon Tyne Hospitals NHS Foundation Trust
They’re not just one of the largest NHS Trusts in the UK, they’re also among the most forward-thinking. With facilities like the Freeman Hospital, Royal Victoria Infirmary, and the Northern Centre for Cancer Care, they handle over 6,500 patient contacts a day. Their sites are hubs for cutting-edge treatment, from pioneering diagnostics to life-changing procedures. If you’re after a tech career where your work supports real impact, this is the place.

Job details

Benefits

• Flexible working options that help you find balance
• Staff discount schemes across local and national retailers
• Generous annual leave that grows with service
• Learning and development support for IT qualifications
• NHS pension scheme offering long-term financial security
• Onsite facilities including restaurants and staff spaces

Requirements

• A level qualification or equivalent experience in an IT service desk setting
• Solid hands-on knowledge of Windows (7 and up)
• Strong grasp of Microsoft Office (2010 and later)
• Comfortable with tech troubleshooting and first-line support
• Confident communicator with an excellent phone manner
• Knows how to stay calm and think fast
• Bonus if they’ve got experience with Active Directory, desktop builds, or ITIL

Salary Details

This post offers a competitive salary aligned with NHS pay structure. Details will be confirmed during the application process.

About the Role

If you’re ready to break into IT or expand your tech support game, this role’s a great fit. As a Junior IT Service Desk Analyst, you’ll join a tight-knit team under the Service Desk Team Leader. From password resets to flagging critical system issues, you’ll be that first voice users hear when things go sideways.

The real kicker? You won’t just answer calls. You’ll help shape how IT support works across the trust. Your attention to detail and commitment to clear communication will keep systems running and users confident. And while you’ll mostly handle first-line stuff, you’ll also escalate what’s needed and follow it through to resolution. Sound like something you’d enjoy?

Key Responsibilities

• Take incoming support calls and triage them smartly
• Solve simple issues on the spot, like password resets
• Log and escalate more complex problems to the right tech team
• Keep users informed on status and timelines
• Update the system status pages on the intranet when outages hit
• Stick to all privacy and IT governance rules
• Support service improvements and help maintain a supportive work environment

Disclosure and Barring Service Check

This role needs a Disclosure and Barring Service check. New hires will cover the cost through their first salary payment.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Equal Opportunity Statement

They’re serious about fairness. No matter your background, if you’re qualified and committed, you’ll be considered.

Employer Details

• Company Name: The Newcastle upon Tyne Hospitals NHS Foundation Trust
• Address: Regent Point, 317 Regent Point, Newcastle upon Tyne, NE3 3HD
• Contact: careers.nuth.nhs.uk

Reference Number
317-2025-25-32-DR

How To Apply
They’re looking to fill this role quickly. Apply now through Trac before the 25 June deadline. Interviews are set for 4 July, so don’t sit on it. This could be your shot at a long-term tech role with purpose.