Level 1-2 IT Technician (1 position to fill as soon as possible) – Apply Now

Location: 1010 Rue Sainte-Catherine Ouest, Suite 200, Montreal, QC

Job Type: Full-Time, Permanent

Salary: $50,000 – $61,000 per year, depending on experience

About Fed IT
Fed IT is a recruitment firm dedicated to matching IT professionals with opportunities that align with their skills and career goals. Today, Fed IT is recruiting for a valued client located east of Montreal. They are looking for an IT Technician with 3-5 years of experience for a permanent position that offers great social benefits.

Job Details

Benefits

• Competitive salary based on experience
• Permanent, full-time role
• Comprehensive social benefits
• Opportunities for professional growth and development

Requirements

• Diploma in IT or a related field
• 3-5 years of relevant experience in IT support
• Strong experience with Windows 10 operating system
• Expertise in administering Office products, including the cloud-based Office 365
• Experience with SCCM and Intune
• Proficiency in cloud environments like Microsoft OneDrive and Azure AD
• Knowledge of TCP/IP and DNS networks
• Knowledge of Windows Server is a plus
• Familiarity with ITIL processes is an advantage
• Strong interpersonal communication skills
• Excellent problem-solving skills

Salary Details
This position offers a competitive salary of $50,000 to $61,000 per year, depending on the candidate’s experience and qualifications.

About the Role
The Level 1-2 IT Technician will provide first- and second-level support for users experiencing issues related to their office and phone environments. The technician will handle service requests, assist with system maintenance, and help analyze incidents to identify root causes. The position also involves providing training for users on new technologies, managing IT inventory, and collaborating with the IT team to recommend and implement improvements.

Key Responsibilities

• Provide first and second-level support for IT-related incidents
• Handle service requests and assist technicians in maintaining IT environments
• Analyze and resolve incidents, proposing corrective actions where needed
• Train users on system updates and new technologies
• Manage inventory of IT equipment, including computers, cell phones, and tablets
• Collaborate with the IT team and the Head of IT to suggest improvements
• Support the network administrator in daily responsibilities
• Perform additional related tasks as needed

Equal Opportunity Statement
Fed IT is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or age.

Application Process
To apply for this position, submit your application online. Shortlisted candidates will be contacted for an interview. Ensure all qualifications and experience meet the criteria.

Internal Reference No: JO-0195386