Patient Access Officer Role in London (Potential Sponsorship): Apply Now

Become the friendly face patients remember and the calm voice that makes a difference.

Location: London, The Lister Hospital, Chelsea
Type: Full-time, Permanent (37.5 hours per week, Monday to Friday, rotational shifts between 6.30am and 6pm)
Salary (£): Competitive, with excellent benefits

About HCA Healthcare UK
HCA UK is the country’s largest private healthcare provider, known for setting the standard in patient care. For over 50 years, they’ve led the way in private healthcare, combining world-class clinical expertise with genuine compassion. At their heart is a mission to care for and improve human life. That belief runs through everything they do — from the consultants who treat patients to the staff who greet them at reception.

Job details

Benefits

• Private healthcare insurance – access world-class treatment at their leading hospitals
• 25 days annual leave – increases with service, with options to buy or sell leave
• Pension contributions – enhanced with length of service
• Season Ticket Loan and Cycle to Work scheme – making your commute easier and cheaper
• Life assurance and critical illness cover – for peace of mind from day one
• Corporate discounts – over 800 retailers, plus maternity packages at The Portland
• Career development support – with internal and external training opportunities

Requirements

• Previous administrative or customer-facing experience (retail or hospitality backgrounds welcome)
• Strong communication and interpersonal skills, with a positive and empathetic attitude
• Excellent customer care, with an eye for detail and calm under pressure
• Comfortable managing multiple tasks while keeping service quality high

Salary Details

Competitive pay structure with added benefits and flexibility to support your wellbeing.

About the Role

As a Patient Access Officer, you’ll be the first point of contact for patients and visitors, ensuring every interaction is warm, efficient, and reassuring. You’ll manage patient registrations, coordinate bookings, and help deliver a seamless journey from start to finish.

Your role isn’t just administrative — it’s about creating comfort in what can be a stressful time. Whether you’re greeting patients, managing waiting areas, or supporting consultants, you’ll play a vital part in making their care experience exceptional.

For those coming from retail or hospitality, this is a chance to take your customer service experience into a setting that truly matters. You’ll grow your skills, gain healthcare exposure, and see the real-world impact of your work every day.

Key Responsibilities

• Greet and guide patients with warmth and professionalism
• Manage patient registration and documentation accurately
• Coordinate bookings and liaise with consultants and third parties
• Maintain up-to-date records in hospital systems
• Support smooth operation of patient waiting areas
• Respond to queries promptly with empathy and clarity

Disclosure and Barring Service Check

Employment is subject to a satisfactory Disclosure and Barring Service (DBS) check.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Equal Opportunity Statement

HCA UK celebrates diversity and inclusion. They welcome applications from all backgrounds and ensure fair treatment at every stage of recruitment and employment. They’re also a Disability Confident employer, offering flexible arrangements and reasonable adjustments where needed.

Employer Details

• Company Name: HCA Healthcare UK
• Address: The Lister Hospital, Chelsea, London
• Contact: HR Department, HCA UK

Reference Number: 0049872

How To Apply
If you’re passionate about making people feel cared for from the moment they walk through the door, this could be your next move. Apply Now to join a supportive team where compassion meets opportunity.