Key Responsibilities:
- Provide timely, effective solutions for customer-reported issues, following a methodical troubleshooting approach.
- Adhere to best practices established by management throughout the service request lifecycle.
- Identify patterns in customer-reported issues and devise solutions or escalate for remediation.
- Participate in on-call rotation during weekends to address critical issues.
- Contribute articles to the Knowledge Base and engage with the user community on forums.
- Engage in continuous learning to stay updated with new product releases and technologies.
Basic Qualifications:
- Bachelor’s degree in computer science, Software Engineering, or related discipline.
- Experience reading and following code in languages like Python, Java, or Scala.
- Experience in providing technical support, troubleshooting, and issue resolution for complex software systems.
- Experience with virtual compute technologies, containers, and serverless computing models.
- Experience supporting data platforms on cloud environments (GCP, AWS, Azure, etc.).
Preferred Qualifications:
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills with attention to detail.
- GCP certification such as Google Cloud Associate Cloud Engineer.
Salary:
The annual base salary for this position ranges from $115,974 to $156,906, considering factors like work location, skills, experience, education, and market rate. Additional benefits include an annual bonus and eligibility for a share-based long-term incentive program.
Why GSK:
GSK is a global biopharma company with a special purpose – to unite science, technology, and talent to get ahead of disease together. The organization is committed to positively impacting the health of billions of people and delivering sustainable shareholder returns. GSK aims to create a workplace where everyone can thrive, reflecting diverse communities and fostering an inclusive environment.
How to Apply:
If you require accommodation or assistance to apply, contact the GSK Service Centre at 1-877-694-7547 (US Toll-Free) or +1 801 567 5155 (outside US).
