Location: Hillingdon Hospitals NHS Foundation Trust, London Borough of Hillingdon
Salary: NHS Agenda for Change Band 2
Job Overview
The Trust is seeking a Receptionist to join as a “front of house” professional, providing the first point of contact for patients, relatives, and visitors. Reporting to the PALS Manager, you will play a key role in offering guidance and support to those visiting the hospital. This vacancy may close early due to high application volume.
Main Duties
- Provide a warm welcome and assist visitors with directions and hospital information.
- Use excellent communication and customer service skills to manage a busy reception area.
- Maintain up-to-date knowledge of the hospital layout and services to effectively guide visitors.
- Prioritize tasks efficiently and remain calm under pressure.
Working for the Organization
Hillingdon Hospitals NHS Foundation Trust serves the London Borough of Hillingdon with a wide range of services, including A&E, maternity, outpatient clinics, and day surgeries. The Trust collaborates with various partners to enhance patient safety, infection prevention, and control, working to build a new Hillingdon Hospital focused on high-quality, compassionate care.
With over 3,500 staff members caring for nearly 500,000 people, the Trust aims to be an outstanding healthcare provider through innovative partnerships and service transformations.
Benefits and Perks
- Accommodation Options: Hospital accommodation available.
- Salary Sacrifice Schemes: Includes child care vouchers, ride-to-work options.
- Staff Discounts: National and local discounts, subject to availability.
- On-Site Nursery: Through a third-party provider.
- Professional Development: Opportunity to work with leading healthcare and academic partners.
Person Specification
- Essential
- Education: Good standard with accuracy in numeracy and spelling.
- Experience: Office environment experience, telephone handling, and public interaction.
- Skills: Strong communication, prioritization, and ability to work under pressure.
- Desirable
- IT skills
The Trust values diversity and encourages applications from all backgrounds. Priority will be given to candidates within the NHS London Redeployment scheme if they meet the essential criteria.
Application Notes
Candidates are encouraged to apply early, as the vacancy may close once a sufficient number of applications are received. Those who do not meet the essential criteria or specific registration requirements will be automatically rejected. If you do not receive a response within two weeks after the closing date, please assume your application was unsuccessful.
