Location: University Hospitals of North Midlands NHS Trust
Salary: NHS Agenda for Change Band 2
Job Overview
The University Hospitals of North Midlands NHS Trust is seeking a Receptionist for the Outpatient department. As the first point of contact for patients, carers, relatives, and staff, you will provide a professional, courteous, and patient-focused reception service. The role involves handling patient queries, booking appointments, and ensuring a smooth patient journey through various systems such as Choose and Book, Savience, and iPortal.
Main Duties
- Handle telephone and in-person enquiries from patients and staff.
- Notify patients of clinic delays and assist with appointment scheduling and follow-ups.
- Promote the use of the self-check-in system (Savience) and resolve any technical issues.
- Book appointments using Choose and Book, Careflow/CRIS, and ensure accurate data entry.
- Maintain patient records and demographic information in Trust systems.
- Support patients by resolving appointment, clinic, or general queries, ensuring all details are accurately recorded.
- Ensure patient health records are prepared and complete for clinic appointments.
Working for the Organization
University Hospitals of North Midlands NHS Trust serves a population of over three million people across two sites: Royal Stoke and County Hospital. The Trust is renowned for its major trauma centre and offers opportunities for growth in a supportive, inclusive work environment. UHNM prioritizes the development of staff and encourages a diverse workforce that reflects the community.
Person Specification
- Essential Criteria
- Basic computer and IT skills.
- Experience in reception duties, including telephone and computer work.
- Ability to maintain confidentiality and integrity at all times.
- Desirable Criteria
- Customer service training.
- Experience in NHS reception roles.
- A positive, enthusiastic, and can-do attitude.
Additional Information
- All correspondence will be sent via the email used in your application, so please check it regularly.
- References: Provide email addresses for referees from the past three years.
- DBS Check: New recruits must pay for their Disclosure and Barring Service check if required.
- Flexible working will be considered in line with Trust policies.
- The Trust encourages applications from the Armed Forces community.
Application Notes
To apply, ensure your application is submitted through the Trust’s recruitment site. If you need assistance completing your application form, the recruitment team can help. If you have any queries, please contact the recruitment department at 01782 675533.
