Location: Remote or Cuprum House, Glasgow City Centre
Start Date: 16th December 2024
Hours: Full-time, 40 hours per week
Shifts: Monday to Friday, between 8:30 am – 6:00 pm
Salary: £23,795 per annum
Training: 2 weeks, Monday to Friday, 9:00 am – 5:30 pm
Role Overview
As a Customer Service Specialist at Teleperformance, you’ll support one of the UK’s leading financial services providers by delivering an exceptional customer experience. Your main responsibilities will include answering customer queries, processing and amending payments, updating account details, and addressing general financial questions. This role is ideal for someone who is passionate about customer service and committed to creating a positive impact on each call.
What We’re Looking For
- Customer Focus: Genuine passion for helping others with respect and professionalism.
- Empathy: The ability to connect and relate to customers’ feelings.
- Quality-Driven: Commitment to delivering high-quality service and building lasting customer relationships.
- Positive Attitude: A proactive approach, aiming for positive outcomes.
Responsibilities
- Manage customer accounts, process payments, fees, and interest transactions.
- Use effective communication skills to address queries and resolve issues.
- Provide solutions with a friendly, patient, and informed approach.
About Teleperformance
As a global leader in customer experience management, Teleperformance partners with top brands worldwide, handling interactions across industries and generations. Our experience, technology, and research capabilities give us a competitive edge in delivering outstanding customer service.
Employee Benefits
- Comprehensive training and ongoing coaching.
- Career growth opportunities through management programs.
- Employee recognition schemes.
- Discounts on retail brands, utilities, cinema tickets, holidays, flights, and hotels.
- Pension scheme and 28 days of holiday (increasing to 30 days in the second year).
- Sports and social events.
- Referral bonus of up to £900 per referral.
This is a great opportunity for someone passionate about customer service and excited to make a meaningful impact. If this sounds like you, we’d love to hear from you!
