Location: Remote (UK-based)
Type: Full-time, Fixed term contract (12 months)
Salary: £24,500 – £24,950 per year
About minicabit
minicabit stands as the UK’s largest and most visited cab comparison website. The company enables customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in more than 550 UK towns & cities, both on web and mobile platforms. Customers can book single and return trips up to 12 months in advance. minicabit proudly holds the title of the UK’s highest rated service in their category on Trustpilot, highlighting the crucial role that exceptional customer service plays in their success.
Job details
Benefits
- Full-time, work-from-home position
- Opportunity to work with a fantastic team in a fast-paced environment
- Flexible working hours
Requirements
- Strong multitasking abilities – this isn’t your average call centre role
- Experience in the UK travel and leisure industry, particularly in fast-paced, real-time environments
- Excellent communication skills
- Robust problem-solving abilities
- Quick adaptation to new software systems
- Capability to work independently and as part of a team
- Experience with Zendesk and Google Suite
- Flexibility with working hours (from 6am to midnight)
- Must reside in the UK
Salary Details
The role offers a competitive annual salary ranging from £24,500 to £24,950, depending on experience and qualifications.
About the Role
As a Customer Service Advisor at minicabit, you’ll be at the heart of their operations, ensuring customer satisfaction and maintaining their impeccable reputation. You’ll be responsible for providing top-notch customer service to both customers and Service Providers. This role requires a highly motivated and self-driven individual with experience in a similar fast-paced customer service environment.
In this position, you’ll be handling a high volume of phone calls, chats, and emails daily. You’ll need to apply common sense and logical problem-solving skills to ensure bookings proceed smoothly. The ability to communicate confidently with customers and Service Providers is crucial, as is the capacity to learn and adapt to new software systems quickly.
Key Responsibilities
- Deliver excellent real-time customer service to customers and Service Providers
- Manage a high volume of phone calls, chats, and emails each day
- Use logical problem-solving skills to ensure smooth booking processes
- Communicate confidently with customers and Service Providers
- Quickly adapt to and learn new software systems
- Work both independently and collaboratively as part of a team
- Handle multiple sources of communication and systems simultaneously
This role offers a unique opportunity to join a dynamic team in the travel and leisure industry. You’ll be working in a fast-paced, real-time environment that will challenge and develop your skills daily. If you’re passionate about customer service and thrive in a busy, multitasking environment, this could be the perfect role for you.
minicabit is an equal opportunity employer. They value diversity and are committed to creating an inclusive environment for all employees. The company encourages applications from all qualified individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Application Process
Ready to join the minicabit team? Submit your application now. Please include your CV and a brief cover letter explaining why you’re the perfect fit for this role. Ensure all experience and qualifications meet the criteria stated.
